129773828094375000_21Siemens "refrigerator door" or excessive rights cost nothing came
Well-known public figures to Centennial-Enterprise Siemens "activist" is also weak. A few days ago, Sun Yong-Hao Luo "Siemens refrigerator door" activist list, just a few months up to a cost of more than 150,000 yuan, reflected in the context of the current market environment and the rule of law, individual consumers safeguard rights of hard and difficult. Also reflect, foreign-funded enterprises to enter the Chinese market after years of alwaysNot close to the "China" for localization of content transformation. Market watchers worried, "Yong-Hao Luo launched the personal rights protection activity, are likely to Siemens negative outcomes of not responding to delaying tactics in the face of a natural death". Secretary General of the China Consumer Association Yang Hongcan pointed out the other day, "by zhongxiaoxie try to do everything all by oneself is not realistic". This means that,As the enterprise-oriented IPR protection for safeguarding an important supplement for individual consumers, would be "a century old company" Siemens front suffered heavy losses. Sun Yong-Hao Luo activist accounts amounts of up to 150,000 after 6 months, "difficult to shut the door," Siemens refrigerator user still continues to use the "close easy pop open" problem of refrigerator. "Refusing to acknowledge the quality of" Siemens sales exist on the market classProblem refrigerator product. Beginning at the end of September last year, Siemens and Internet celebrity of Yong-Hao Luo "refrigerator door not closing is a product quality issues," defending the war of public opinion, does not seem to have occurred. Siemens and the problems users have yet to be "refrigerator door" reached any consensus: Siemens still insisted that the refrigerator is no quality problem, user statement, which is WestWerner von Siemens refrigerator door not closed, easy rebound. Currently, Siemens the upgrade again, society for "who has a history of Siemens is, is a shareholder or a user" raised about this issue. Market analysts pointed out that "in the context of the current market environment and the rule of law in China, celebrities and stars will alone alone activism and interest in this field,Difficult to achieve a breakthrough. "Eve of 3��15, claiming to be" activist Siemens refrigerator door through to the end, "Yong-Hao Luo, in its official microblog Tan for a few months," Siemens refrigerator door "of the Bill of rights fees. The China enterprise news reporter seen from the end of September, Yong-Hao Luo exposes a Siemens refrigerator "door not closed" problem many users follow up, and become theRefrigerator since the industry's top complaints, Siemens China headquarters and Haidian Theatre launched two "hit problems Siemens refrigerator" activities, Yong-Hao Luo pay for the cost of up to $ 155,380. Such a high cost of defending, but suffered several embarrassing reality for months progress has been made, which will undoubtedly cast a shadow over the rights to the Yong-Hao Luo next. However, LuoYong-Ho made it clear that, "Siemens does not recognize product quality issues and problems before refrigerators recall rights". Concern "Siemens refrigerator door" senior appliance Hong Shibin pointed out by the observer, "a century of Siemens, another big star or celebrity is a protection of the weak. Currently, individual rights generally face ' costly, ineffective, difficult ', ���ʳɷ֡�In an embarrassing situation, with the help of national institutions such as consumer association activist faces ' high time costs, processes, procedures and complex ' difficulties. "Foreign capital entering into the Chinese household electrical appliance industry for 30 years, had met Yong-Hao Luo defenders was rare. For Siemens
tera gold, is this really what they are lucky, still bad? The outside world is not known, but it is for the last couple of years in the refrigerator and washing machine market development in China"Sail with the wind" Siemens "earlier throw a wet blanket." Siemens passed delaying tactics "stubborn indifference" style as a century-old enterprise of Siemens, in recent years, China's high-end white-get a rapid expansion in the market, make "profit, scale" double growth. However, when Siemens suddenly suffered from complaints of poor user experience, but in cannot cope with embarrassmentIn position. Many users reflect, "Siemens fridge on not only customs do not, force will naturally bounce". Even after Siemens users have grown accustomed to close
tera power leveling, on add and close also. Yong-Hao Luo many refrigerators, such as users, "sales of other refrigerators on the market, is just a turn off, the door will automatically close. But several owned by Siemens refrigerator turn offOn the doors do not, also rebounded. This is product quality problems ". However, Siemens has never recognized this "on the doors are not" issue. Siemens first's explanation is that "in order to guarantee user safety, avoid children into herself in the fridge, and who wish to reduce the suction refrigerator door", since then Siemens by "qualified refrigerator user install aDoor closer, thereby increasing the suction ". There's even a Siemens refrigerator shopping guide for users of "why closed rebound" issue, but questioned the user "door too hard, does not know that he who loves his own refrigerator". Around the "refrigerator can shut the door", "can't shut the door of the refrigerator is a quality problem" both diverging. Siemens timesSense grievances, "a slight push to shut the door, why in China, many consumers will readily closed, but there is more." In addition, the "angle of ground formation
tera power leveling, refrigerators refrigerator by placing appropriate, will directly affect the closed doors". However, the China enterprise news reporter noted that these reasons after a long period of time the refrigerator door, Siemens did notTo explain to the public, there is no zero-distance communication directly to consumers. But for the first time in a statement "directly deny that product quality problems", the second statement "is again stressed the non-quality problem, but can be resolved by service personnel to your door", over and over again refused to communicate with user Frank, passing through micro-blogging ' strong stance Germany enterprise "stubborn indifference" style. Until Yong-Hao LuoTwo hit "problem of Siemens refrigerator" after the event, Siemens suddenly wake up, in the name of China President publicly apologized, saying "ignore user experience, willing to provide free onsite." At this point, the public questioning of Siemens refrigerator doors are quality problems had been "preconceptions". Committed to free furnishings seemingly equal inequality of services so far, There are some users continue to reflect "on a Siemens refrigerator doors do not" issue. Meanwhile, Siemens had said publicly that willing to provide free services to all users of the problem and the solution. But there are users reflect, that is not the case, problem fridge continues to exist. Siemens refrigerator user reflected to the China enterprise news reporter, "sent by the Siemens refrigeratorAfter-sales service personnel, said after viewing the refrigerator is no problem, I shut the door too hard. He pushed gently closed the door, but I picked a closing rally. Services with no quality issues direct to get away, the refrigerator door problems continue to exist ". Why free services and solutions of Siemens ' commitment to users is changed? Industry analysis,The current service of Siemens in China two or three markets was commissioned a third party professional services unit, which also means, these qualities of service personnel and knowledge of the problems Siemens official still fall short of the standards. So, Siemens on the surface provides users with free solutions to problems, and still appears in the actual implementation process encountered different services in different areasPersonnel differentiation of treatment services.
In this platform, in front of the market of Siemens, with users at the end of the market, is clearly wrong. What Chinese consumers of refrigerator door is there a problem? These people said, enterprises could not all refrigerators product thrown roughly into simple user usage problem. Siemens refrigerator door event, The crux of the problem are not the same in all Siemens products issues, mainly concentrated in a small number of models. Yong-Hao Luo has been open to the video information, focuses on the two door fridge, as well as a handful of three refrigerators in the door. Domestic refrigerator market price war broke out during the last years, at one point sticking to Siemens was forced to participate in a price war in the high-end market, where the price of the lowest two-door iceBox price is only $ more than 2000. Minority of three refrigerators price than the market price of Siemens had also decreased. Turn off the refrigerator door does not come, and Siemens refrigerator prices, whether there is a direct link? Due to an issue Siemens has not announced the refrigerator models, external is not known.
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